FAQ’s

ViXii is a luxury lab-grown diamond brand based in the UK, offering timeless designs, exclusive collections, and a unique focus on individuality and innovation. From elegant designs to exquisite diamond pieces, ViXii redefines luxury with exquisite brilliance.

Lab-grown diamonds are physically, chemically, and optically identical to natural diamonds but are more cost-effective. Whether you're looking for a stunning gold ring, an iconic diamond ring, or timeless wedding bands, lab-grown diamonds offer a guilt-free alternative.

ViXii derives from the Latin word 'Vixi,' meaning 'I have lived.' It symbolises living a life of passion, purpose, and individuality - perfectly captured in our diamond necklaces, and more.

ViXii diamonds are precision-cut, sustainably created, and designed to represent individuality. From radiant diamond necklaces to bespoke wedding bands, our pieces celebrate elegance and exclusivity.

The ViXii Signature Collection is a curated line of jewellery that embodies the essence of our brand. It features beautifully crafted rings, and diamond rings, each inspired by Roman numerals, reflecting our heritage and commitment to timeless elegance.

ViXii releases a new collection every quarter, featuring innovative designs in diamond necklaces, wedding bands, and more, ensuring each drop is fresh and exclusive.

Yes, we occasionally release limited-edition drops, our diamond rings and other creations become rare and truly exclusive treasures.

Yes, we can customise and personalise your jewellery. Please reach out to us at care@vixii.co.uk for more details or book an appointment on our website.

ViXii does not manufacture lab-grown diamonds, we design and innovate using cutting-edge technology, making them unique and stunning in appearance. So, whether you're purchasing a ring, a diamond necklace, or wedding bands, you can be assured of their minimal environmental impact.

We recommend cleaning your jewellery with mild soapy water. Rinse and softly buff it with a jewellery polishing cloth or a delicate, lint-free cloth to restore its radiant shine.

Yes, we offer professional cleaning and repair services for all ViXii pieces, including wedding bands and gold rings. Contact our support team for assistance at care@vixii.co.uk.

You can purchase them directly from our website. Limited-edition pieces are released periodically, so subscribe to our newsletter for updates.

No, ViXii is only available in the UK and we only ship within the UK. For details regarding our delivery policy, kindly refer to our T&Cs.

Items in stock, typically take five working days to reach you. Items that are made-to-order or custom made typical take 3-4 weeks to be delivered. Delivery times may vary based on location, season and product type, style and variant. In case of any unforeseen delays, our customer support team will get in touch with you to update you and provide information regarding any revised delivery date.

We accept returns on eligible items within 15 days of delivery, however we do not offer direct exchanges. For details regarding our returns, exchange and refund policy, kindly refer to our T&Cs.

You can reach us through email at care@vixii.co.uk. Whether it is about your diamond ring or a custom wedding band, we are happy to help.

ViXii is primarily online, but we occasionally host exclusive pop-up events. Follow us on social media to find diamond necklace showcases near you.

Subscribe to our newsletter or follow us on Instagram, Tiktok, X (formerly Twitter), Facebook, and LinkedIn for updates on rings, diamond necklaces, and our latest releases.