FAQs

  • General
  • General Questions

    What is ViXii?
    ViXii is a luxury lab-grown diamond brand based in the UK, offering timeless designs, exclusive collections, and a unique focus on individuality and innovation. From elegant designs to exquisite diamond pieces, ViXii redefines luxury with exquisite brilliance.
    Why choose lab-grown diamonds over natural diamonds?
    What does the name 'ViXii' mean?

    Products & Collections

    What makes ViXii diamonds unique?
    ViXii diamonds are precision-cut, sustainably created, and designed to represent individuality. From radiant diamond necklaces to bespoke wedding bands, our pieces celebrate elegance and exclusivity.
    What is the ViXii Signature Collection?
    How often do you release new collections?
    Are your collections limited edition?

    Customisation and Personalisation

    Can I customise my ViXii jewellery?
    Yes, we can customise and personalise your jewellery. Please reach out to us at info@vixii.co.uk for more details or book an appointment on our website.

    Sustainability and Ethics

    Are ViXii diamonds sustainably produced?
    ViXii does not manufacture lab-grown diamonds, we design and innovate using cutting-edge technology, making them unique and stunning in appearance. So, whether you're purchasing a ring, a diamond necklace, or wedding bands, you can be assured of their minimal environmental impact.

    Care & Maintenance

    How do I care for my ViXii jewellery?
    We recommend cleaning your jewellery with mild soapy water. Rinse and softly buff it with a jewellery polishing cloth or a delicate, lint-free cloth to restore its radiant shine.
    Do you offer cleaning or repair services?

    Purchasing & Shipping

    How do I purchase a ViXii piece?
    You can purchase them directly from our website. Limited-edition pieces are released periodically, so subscribe to our newsletter for updates.
    Do you ship internationally?
    How long will it take to receive my order?
    Can I return or exchange my purchase?

    Support & Contact

    How can I contact ViXii for inquiries?
    You can reach us through email at info@vixii.co.uk. Whether it is about your diamond ring or a custom wedding band, we are happy to help.
    Does ViXii have a physical store?
    How can I stay updated on new collections and releases?